Privacy Policy

General Terms and Conditions

Scope

  • These General Terms and Conditions (GTC) apply to all business relationships between Zaki Trading Gmbh (hereinafter "Provider") and the customers (hereinafter "Customers") of the website www.cupffee.ch

Conclusion of contract

  • The contract is concluded upon the customer's order and confirmation by the provider.
  • The presentation of the products on the website does not constitute a legally binding offer, but rather an invitation to place an order.

Prices and payment terms

  • All prices include VAT.
  • Customers can pay by credit card, Twint, prepayment, or Google Pay and Apple Pay.
  • The provider reserves the right to change prices at any time.

Delivery and shipping

  • Delivery will be made to the address provided by the customer.
  • The provider is not liable for delivery delays caused by third parties.

Right of withdrawal and return

The provider grants a limited right of return exclusively under the following conditions:

  • Returns are only possible for damaged or inadequately packaged goods.
  • The customer must report the damage in writing within 7 days of receipt of the goods.
  • The report must include photographic documentation of the damage.
  • After reviewing the submitted documentation, the item will be exchanged. No refund will be issued, but the damaged product will be replaced.

Warranty

  • The statutory warranty rights apply.
  • The provider is not liable for defects caused by improper handling or use of the products by the customer.

Liability

  • The provider is only liable for damages resulting from intentional or grossly negligent breaches of duty.
  • Liability for slight negligence is excluded, except in cases of breach of essential contractual obligations.

Data protection

  • Personal data is processed in accordance with applicable data protection regulations.
  • Customers can find further information in the privacy policy below.

Final provisions

  • Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
  • Liechtenstein law shall apply.

Privacy Policy

1. Person responsible

  • The responsible body within the meaning of data protection laws is:
  • Zaki Trading GmbH
  • info@cupffeeswitzerland.com

2. Collection and processing of personal data

  • We collect and process personal data only to the extent necessary to provide a functional website and our content and services.
  • The collection and use of our users' personal data generally only occurs with the user's consent.

3. Data types

We collect and process the following types of data:

  • Contact details (such as name, email address, telephone number)
  • Order data (such as ordered products, delivery address)
  • Payment information (such as credit card details, bank details)

4. Purposes of Use

The data collected is used for the following purposes:

  • To process orders and deliveries
  • To process inquiries and customer service
  • To improve our website and services
  • To fulfill legal obligations

5. Sharing of data

  • Your personal data will only be shared with third parties for the purposes stated above and within the framework of the legal provisions.
  • Your data will not be transferred to third parties for other purposes without your express consent.

6. Cookies

  • Our website uses cookies.
  • Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system.
  • Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit.

7. Rights of data subjects

You have the right:

  • to information about the data stored by us
  • to correction of incorrect data
  • to deletion of your data, unless there are statutory retention periods
  • to restriction of the processing of your data
  • to data portability
  • to withdrawal of your consent to data processing

8. Contact

  • For inquiries regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of consents granted, please contact:
  • info@cupffeeswitzerland.com

9. Changes to the Privacy Policy

  • We reserve the right to change this privacy policy at any time with future effect.
  • The most current version will always be available on our website.
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